Our experienced in-house help desk provides friendly, rapid responses when anything doesn’t work the way it is supposed to. Community IT can support your entire organization remotely – whether you are in your physical office or your staff are working from a remote location.
Client support has been part of the Community IT service from the very beginning and forms the backbone of our relationships with our nonprofit clients. We think we’ve gotten pretty good at it – by always looking for ways to improve and by listening to client feedback and taking it seriously.
We use a variety of tools to ensure quick response time and touchless interactions when called for. You are never surprised by help desk costs and you can always get the support you need. This saves your nonprofit time and budget, while keeping your staff productive.
Our clients can contact us using the methods that work best – phone, email, and chat.
Our pricing tiers include unlimited help desk support with no per-call fees or hidden charges, giving you peace of mind that anyone in your organization can get the help you need when you need it.
Our friendly Help Desk keeps your staff working smoothly.
Rapid service and less downtime? That’s just part of how we do business.
When you need support, you don't need to wait to get working again. Our experienced in-house help desk responds via your preferred method: chat, email, or phone. For complex problems, our senior engineers are ready to solve your puzzles.
Community IT has worked exclusively with nonprofits for over 20 years. We know you don't have infinite resources so you need to maximize the IT resources you have. Our help desk understands your values and we speak your language.
Our help desk team isn't in a separate silo, and we don't take a break-fix approach to your IT. If your tickets go beyond the routine or indicate recurrent issues and costs, your IT Business Manager will develop a roadmap to put you on better long term IT footing.
Let’s face it. In a perfect world, IT would always work the way it is supposed to. Nonprofits have complex tools and need quick support to get working again when something inevitably glitches. Whether your nonprofit has a staff of hundreds or a handful, you can’t afford a lot of downtime.
You can’t achieve your mission if your IT is out.
When your IT help desk can cheerfully handle your IT no matter where you are working, it makes all the difference.
At Community IT Innovators, our experienced in-house help desk provides you peace of mind. We implement industry-leading solutions and deploy them across your organization. We monitor your network remotely, protecting you and your staff from threats, whether you are in a physical office or working on your work laptop outside of the office. We configure and deploy all your devices remotely, saving your time and ours, which saves you money.
In our initial conversations with you, we’ll help you determine your help desk needs, and find the pricing plan that fits. With our expertise in nonprofit IT management, you can be assured we will keep your budget in mind, while advising you on preventing problems before they arise. Help desk is just a part of our comprehensive services that keep your IT running.
In short, our Help Desk will allow your organization to maximize the efficiency of your outsourced IT.
Jonathan was great to work with. The detailed description he just sent about how “we” worked to resolve my problem made me feel so tech-savvy!
José didn’t immediately hang up when the printer was preliminarily installed. I asked him to make sure it would print from various different applications and he did. He stuck it through until the printer was completely set up correctly.
Charles made sure we had a speedy response and resolution to our request!
Greece gave superb instructions to solve the issue easily myself, and share with staff.
Robin was great! She was patient and worked through all the options to help me get my computer working again. THANK YOU ROBIN!
Rivel was incredibly responsive and resourceful. Thank you!
Quick and successful fixing of the issue. Thanks, Nitcha!
Join CEO Johan Hammerstrom, CTO Matthew Eshleman, Director of IT Consulting Steve Longenecker, and IT Business Manager Team Lead Norwin Herrera in a lively and specific discussion of all things nonprofit tech for 2024 and beyond. How do all the nonprofit IT pieces fit together?
Wednesday, January 17 at 3pm Eastern, Noon Pacific.
Fill out the form below to request a quote. We’ll be in touch shortly to discuss your needs and take the first step toward better nonprofit IT.