What is ITIL? It is a collection of best practices for Information Technology (IT).
Well, what is a collection of best practices? I am sure you have heard or used best practices in almost everything you do in life. Likewise, there is framework with a collection of best practices for delivering IT Services.
ITIL (Information Technology Infrastructure Library) was created in the 1980s in the United Kingdom. Its objective was to develop a method to effectively and efficiently provide IT Services. ITIL originated from the lack of “quality of IT services” by the British Government at that time. Since its invention, ITIL has gone through several revisions and updates. During the mid–1990s ITIL became popular and started to be used throughout the industry as standard best practices to support and deliver IT Services.
What is the current status of ITIL? Today, ITIL is the industry standard and widely used all over the world to deliver and manage IT Services. ITIL emphasizes that the development of IT Services should be value driven in a way that always aligns to core business requirements.
There are five core guides (aka lifecycles) of ITIL. Each of them focuses on a particular IT Service need within the organization. All five ITIL Lifecycles together identify, plan, deliver and support IT Services.
What is the benefit of ITIL to users? ITIL is meant to improve: – the quality of IT Services – the customer experience – and productivity
Furthermore, ITIL imporovements are meant to be continuous.
Here at Community IT, over the last year, we have been researching and studying ITIL. We are now in the process of implementing these best practices so that our company and our clients can see the benefits.
I am planning to write a series of blog posts about ITIL and its benefits. So stay tuned!
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