James Dollison

James Dollison grew up in Pataskala, OH and now lives in Knoxville, TN. He joined Community IT in November 2022 as a Help Desk Analyst. In that role James assisted clients with troubleshooting and resolving technical issues. He was promoted to IT Business Manager in 2024. In that role, James guides clients through complex implementation of effective technology investments and utilizing efficient IT services in direct support of their missions. He also assists with long-term planning, budgeting, and strategic goals.

The Community IT ITBM service provides an outsourced IT manager to clients at a reduced cost to hiring and having an IT manager on staff. These managers are a resource dedicated to matching technology solutions to clients’ business needs. To do this well requires an ongoing conversation with the client to continually understand their business needs, and then effective communication with client staff and leadership about the ways specific technology solutions can meet those business needs and how to budget for technology.

The ITBM makes recommendations on IT investments, training programs, maintenance, and licenses. They help the client be forward-looking, and act as a vendor-agnostic, trusted advisor with deep knowledge of the nonprofit IT software and platforms available. Because Community IT works in partnership with clients to manage long-term IT needs, the ITBM relationship with the client makes them a true asset.

James attended South College in Knoxville TN and graduated in November 2020 with an Associates Degree in Network Administration & Security. Prior to joining Community IT, James worked at 21st Mortgage as a Help Desk Technician providing Corporate IT support to about 1200 end users. James holds CompTIA A+ and AZ-900 Microsoft Azure Fundamentals and MS900 Microsoft certifications.

Married with two children, James spends a lot of his free time with his family, having backyard fires, and playing various Super Mario games on the Switch with his son. He also enjoys going hiking.