Our friend Peter Mirus at Build Consulting answers questions on Microsoft Dynamics 365 for nonprofits on their blog this week.
…”Dynamics CRM Online is a stretch for organizations that rely on fundraising for a large portion of their revenue. There are many other CRM systems more ideal for fundraising organizations. Nothing has been built by Microsoft on the Dynamics CRM Online platform for managing the nuances of donor and gift management, and very few implementation partners have developed fundraising functionality that would replace options available from Blackbaud or Salesforce (among others).
Organizations that rely on other forms of revenue have good reason to consider Dynamics CRM Online. These include nonprofits that rely on grants, contracts, cooperative agreements, or membership dues.”