Ask the Experts Webinar Video, Slides, Transcript

Presented Wednesday, January 22, 2020 – Transcript below (coming soon!)

To download slides: https://www.slideshare.net/CITImarketing/2020-nonprofit-technology-trends-roundtable

2020 Nonprofit Technology Trends Roundtable from Community IT Innovators

Join four Community IT Innovators experts for an “ask the experts” free-wheeling discussion–a nonprofit technology trends roundtable 2020 on trends we expect to deliver new impact this year.

Of course we touch on IT Cybersecurity at nonprofits, which will continue to be of urgent importance for our community, and an essential component of any technology strategy at nonprofits large and small. Community IT Innovators’ CTO cybersecurity expert Matt Eshleman covers emerging threats and the security measures to counter them, and discusses determining the real risks to your organization and the return on nonprofit investment in security.

Community IT Chief Operating Officer Johanny Torrico discusses her work with implementation of large multi-stakeholder tech projects, the tools available to assist in successful tech transitions, and answers your technology project implementation questions.

Cloud computing trends and the ways our clients are using cloud platforms such as Office365 and SharePoint to transform their file sharing, CRM management, and productivity while lowering costs will continue to be important in 2020. Director of IT Consulting Steve Longenecker presents insights from his experience with cloud computing implementations and trouble-shooting.

We also address up and coming technologies to watch, innovations to embrace, and technology management basics for any nonprofit operating in 2020.

As with all our webinars, this presentation is appropriate for an audience of varied IT and security experience.


Presenters:

photo of Johanny Torrico

Johanny Torrico is currently Chief Operating Officer, leading the largest team at Community IT.  She joined Community IT in December 2006 after serving as Director of Technology for The National Association of People with AIDS (NAPWA) for nearly four years. During her tenure at Community IT, Johanny has mastered every role she took on including network administrator, network engineer, and service manager. She is currently Chief Operating Officer, leading the largest team at Community IT.  And she still enjoys providing technical support to our clients, participating in our professional services team, and implementing technical solutions.

Johanny holds a B.S. in Computer Information Systems. She is a VMWare Certified Professional and recently became a Microsoft Certified IT Professional for Office 365.

technology trends roundtable 2020

As Director of IT Consulting, Steve Longenecker divides his time at Community IT between project managing client projects and consulting with clients on IT planning. Steve’s appreciation for working at Community IT Innovators is rooted in respect for the company’s dream and vision, and for the excellent colleagues that the dream and vision attract. Steve is MCSE certified. He has a B.A. in Biology from Earlham College in Richmond, IN and a Masters in the Art of Teaching from Tufts University in Massachusetts.

Sharing expertise in the nonprofit technology trends roundtable 2020 –as every January–is always something he looks forward to.

photo of Matt Eshleman

As the Chief Technology Officer at Community IT, Matthew Eshleman is responsible for shaping Community IT’s strategy in assessing and recommending technology solutions to clients. With a deep background in network infrastructure technology he fundamentally understands how technology works and interoperates both in the office and in the cloud.

Matt has dual degrees in Computer Science and Computer Information Systems at Eastern Mennonite University and received his MBA from the Carey School of Business at Johns Hopkins University.

Matt is a frequent speaker at NTEN events and has presented at the Inside NGO conference and Non-Profit Risk Management Summit.


Slides (transcript coming soon!)

  1. 2020 IT Trends Webinar Series January 2020
  2. Presenter Johanny Torrico COO
  3. Presenter Steve Longenecker Dir IT Consulting
  4. Presenter Matthew Eshleman CTO
  5. About Community IT Advancing mission through the effective use of technology. 100% Employee Owned
  6. Agenda 1. Cloud/Digital Transformation 2. Office 365 trends 3. Cybersecurity trends 4. Grab bag
  7. Cloud/Digital Transformation A buzz word?
  8. Cloud Transformation Is still trending!
  9. Cloud Transformation Complexity Technology People and Process
  10. Complexity Expertise! Multi-cloud Solutions Hybrid environments Cloud Administration / Management Security and Governance
  11. Technology SERVER-LESS OFFICES MOBILITY SECURITY
  12. Server-less Offices Azure-AD join computers Mac OS in the enterprise Email and Files in the cloud Mission critical application in the cloud
  13. Mobility Personal devices Cloud phones Video conferencing
  14. Security Identity Data encryption Cloud backups
  15. People | Process CHANGE MANAGEMENT GOVERNANCE AND POLICY SECURITY
  16. Office 365 Trends
  17. Adoption of Office 365 Services Continues to Grow Email migration projects are mostly done. Migrating file sharing to SharePoint and OneDrive is our area of greatest Office 365 project growth.* Office 365 for Single Sign-On (SSO) services is “second.” Microsoft Teams adoption is coming. *Not counting Multifactor Authentication (MFA) implementations
  18. Office 365 Licensing: A Moving Target • The 50 free EM+S licenses benefit disappeared. • Microsoft 365 Business is a new SKU we recommend. • One way or another, plan to license Office Desktop Suite through Office 365 subscriptions.
  19. Office 365 An Opportunity to Improve Security • SSO • MFA • DLP • Intune • ATP
  20. File Server -> Office 365 Migrations are Getting Easier The Microsoft provided SharePoint Migration Tool is good enough for most cases. Adoption is relatively easy. Some pain points remain: • Excel file paths longer than 218 characters are a problem • Hyperlinks between Excel workbooks are sometimes an issue • Interactions with hosted legacy systems (Raiser’s Edge, Great Plains, etc.) can require workarounds Large scale reorganization of existing SharePoint architecture still calls for 3rd party tools
  21. Microsoft Teams “Outlook for teams” Replacement for Zoom (adding callback numbers is inexpensive) Replacement for Slack Wrapper for SharePoint File Sharing Still maturing
  22. Cybersecurity Trends
  23. Increasing awareness DATA BREACHES CONTINUING MFA ADOPTION RATES INCREASING IT POLICY / BYOD POLICY EMERGING CYBERLIABILITY INSURANCE
  24. Maturation of Cybersecurity Platforms Lots of good tools to combat threats A couple of Sentinels • Barracuda SentinelAzure Sentinel Pricing is more competitive
  25. We have a long way to go IT STILL SEEN AS A COST CENTER END USER ADOPTION AND CHANGE MANAGEMENT IS DIFFICULT
  26. Grab Bag Mac support continues to be a challenge Mobility / virtual office has unique requirements State sponsored interest in Policy Organizations
  27. Upcoming Webinar Does your organization need a better technology roadmap? Tuesday February 25th 1:00 – 2:00 PM EST
  28. Questions?