A week in the life of the Help Desk Team
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Community IT Help Desk
Ever wonder what it takes to be a help desk analyst, or what our help desk does in a typical week?
We’re inordinately proud of our help desk team, the first and usually only point of contact for most staff for most clients.
Listen to this presentation on a typical week and learn about the teamwork, expertise, and continual learning that goes into providing excellent IT support service.
“You all do such an amazing job, with such great positive energy, and we always get such great feedback from our clients about the service they receive from the help desk.
Johan Hammerstrom, CEO
It’s really, it’s so critical to all of the work that we do.
So I just want to thank each one of you for all your hard work and your diligence.”
Presenters
In addition to the Help Desk Team, you will hear from Carolyn Woodard (introduction) and CEO Johan Hammerstrom (closing.)
Ready to get strategic about your IT?
Community IT has been serving nonprofits exclusively for twenty years. We offer Managed IT support services for nonprofits that want to outsource all or part of their IT support and hosted services. For a fixed monthly fee, we provide unlimited remote and on-site help desk support, proactive network management, and ongoing IT planning from a dedicated team of experts in nonprofit-focused IT. And our clients benefit from our IT Business Managers team who will work with you to plan your IT investments and technology roadmap if you don’t have an in-house IT Director. Our Community IT Help Desk is one of the cornerstones of our services to nonprofits.
We constantly research and evaluate new technology to ensure that you get cutting-edge solutions that are tailored to your organization, using standard industry tech tools that don’t lock you into a single vendor or consultant. And we don’t treat any aspect of nonprofit IT as if it is too complicated for you to understand.
We think your IT vendor should be able to explain everything without jargon or lingo. If you can’t understand your IT management strategy to your own satisfaction, keep asking your questions until you find an outsourced IT provider who will partner with you for well-managed IT.
If you’re ready to gain peace of mind about your IT support, let’s talk.
Transcript coming soon!
Photo by Shridhar Gupta on Unsplash