A week in the life of the On Site Support Team
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Community IT On Site Support Team
A week in the life of the Community IT On Site Support Team – what do they do?
We’re inordinately proud of our On Site Support Team (OSST), who work with clients who need IT help in person, particularly at the nonprofit schools we serve in the DC area.
So many of us work remotely – but many nonprofits do work that can’t be remote, and many of them need IT support at the office or workplace. For those clients, Community IT is proud to employ a team of customer service professionals that travel on site to keep IT running smoothly and answer questions in person.
In fact, all our On Site Support Team members have achieved HDI Customer Service Certifications.
Listen to this presentation, meet our team, and learn about a typical week filled with teamwork, expertise, partnerships with our clients, and love of helping people that goes into providing excellent IT support service.
Presenters
In addition to the Help Desk Team, you will hear from Carolyn Woodard (introduction), Robin Harris (the On Site Support Team Manager) and CEO Johan Hammerstrom (closing.)
Ready to get strategic about your IT?
Community IT has been serving nonprofits exclusively for twenty years. We offer Managed IT support services for nonprofits that want to outsource all or part of their IT support and hosted services. For a fixed monthly fee, we provide unlimited remote and on-site help desk support, proactive network management, and ongoing IT planning from a dedicated team of experts in nonprofit-focused IT. And our clients benefit from our IT Business Managers team who will work with you to plan your IT investments and technology roadmap if you don’t have an in-house IT Director.
Our Community IT On Site Support Team is where our nonprofit IT services began, and remains one of the cornerstones of the services we provide. For nonprofits who cannot work completely remotely, or who have specific on site support needs, our team provides that friendly face and knowledgeable service to keep your IT running smoothly.
We constantly research and evaluate new technology to ensure that you get cutting-edge solutions that are tailored to your organization, using standard industry tech tools that don’t lock you into a single vendor or consultant. And we don’t treat any aspect of nonprofit IT as if it is too complicated for you to understand.
We think your IT vendor should be able to explain everything without jargon or lingo. If you can’t understand your IT management strategy to your own satisfaction, keep asking your questions until you find an outsourced IT provider who will partner with you for well-managed IT.
If you’re ready to gain peace of mind about your IT support, let’s talk.
Transcript coming soon
Photo by Komarov Egor 🇺🇦 on Unsplash