José Antonio Peña-Rosales joined Community IT Innovators in 2016. As Director of Support Services, he is responsible for the daily operations of the company’s support services teams and functions: Help Desk, On-site Support, Dispatching and Escalations. He has oversight of service delivery, and leads coordination with other service teams in resolution of client’s requests, consistent customer experience, and processes. José Antonio previously served as Service Desk Manager.
Prior to coming to Community IT, José Antonio worked in telecommunications for an Internet Service Provider for 9 years, focusing in two sectors: project management in technology and retail strategic marketing. He also worked in the Inter-American Development Bank as Resource Planning Assistant for 1 year, coordinating IT provisioning of electronic devices to employees worldwide.
José Antonio was born and educated in Venezuela and speaks English and Spanish. He is learning ASL and Portuguese. Upon coming to this country in 2014, he attended Carlos Rosario School. He has a B.S. in Information Systems, and holds CompTIA A+, Network+, ITIL and Microsoft Certified Solution Associate certifications.
In his free time, José Antonio enjoys outdoor activities, such as hiking, biking and kayaking. He also likes experiencing new places and spending time with friends, especially while catching one of the latest movies. He practices swimming two or three times per week. He also enjoys visiting amusement parks, riding roller coasters and playing board games with friends. He volunteers doing animal care with his local Humane Society.
To learn more about José Antonio and careers in nonprofit IT, listen to this Community IT Voices interview.
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