Nitcha Thanasit

Born and raised in Thailand, Nitcha joined Community IT Innovators in February 2020. As Help Desk Manager, she is responsible for the management of Community IT’s service desk call center. This includes managing daily workflows, coordinating staff schedules, monitoring performance metrics, and ensuring that service standards are met. She also plays a key role in maintaining a high level of customer satisfaction by addressing client inquiries, troubleshooting issues, and implementing improvements to enhance efficiency and service quality.

Prior to Community IT, Nitcha worked as IT On-Site Support and Help Desk for a manufacturing company in Thailand. Nitcha also worked in telecommunications for a subcontractor company, focusing on Point To Point Wireless projects.

Nitcha obtained a bachelor’s degree in Telecommunication Engineering and an MBA. Nitcha has six years of experience in the IT field and moved to the US in 2019. She attended Carlos Rosario School and holds several certifications, including CompTIA IT Fundamentals, Microsoft 365 Fundamentals MS900, CompTIA A+, and CompTIA Security+. She is also HDI Help Desk Support Center Team Lead certified.

Outside of work, Nitcha enjoys spending time with family, playing badminton, hiking with friends and exploring a variety of cuisines from around the world.