Accomplish Your Mission with Better IT

Managed IT is a comprehensive service where we proactively manage all your technology for a fixed, predictable monthly fee. For nonprofits, this translates directly to reduced unexpected costs, maximized staff productivity, and the assurance that your technology is always dependable, allowing your team to focus exclusively on your mission.

Nonprofits face unique challenges: limited budgets, specific grant reporting requirements, and the need to protect sensitive donor and client data. A nonprofit-exclusive partner like Community IT understands these constraints, ensuring your technology recommendations and investments are always strategic, compliant, and mission-aligned, rather than being based on a for-profit business model. As a 100% employee-owned business, Community IT is not a target for acquisition, which can raise costs and lower customer service. We focus 100% on service delivery.

The difference is that an MSP handles the tactical, day-to-day operations of your IT (helpdesk, maintenance, monitoring), while a vCIO can provide high-level consulting and strategy recommendations. At Community IT, the IT Business Manager role provides the high-level, long-term strategic guidance (budgeting, planning, technology roadmap) that a vCIO can’t provide with a short consulting engagement. Successful nonprofits usually need both roles to ensure both stability and future growth.

Yes, strategic planning is a core component of our partnership model. We partner with our clients to provide a nonprofit IT roadmap to guide strategic planning to help executive leadership look 3-5 years ahead. This service is dedicated to creating a clear, budgeted technology roadmap that ensures your IT spending is a strategic investment in your mission’s future success.

Absolutely. Community IT provides Co-Managed IT (Supplemental IT Support) designed specifically to augment your existing team. We fill critical gaps in expertise (like complex cloud architecture or migrations), provide reliable vacation or sick leave coverage, and offer a deep bench of specialists to ensure your internal IT staff is successful and never overwhelmed. If you just want help desk support, while your team covers everything else, we can do that too.

Strengthening your security starts with a comprehensive strategy, not just one tool. We focus on continuous system monitoring, staff training against phishing, robust backup and disaster recovery plans, and specialized protection for your donor data. This proactive, multi-layered approach is the most effective way to prevent costly breaches and maintain the trust of your community. We have extensive experience in cybersecurity for nonprofits and can keep your protection up to date.

Proactive IT management means we continuously monitor, update, and optimize your infrastructure before failures occur. Reactive IT is often a source of mission disruption, data loss, and unexpected emergency bills. Proactive support ensures maximum uptime, improves staff morale by providing dependable tools, and makes your IT budget predictable.

A technology assessment is like an annual physical for your entire IT infrastructure. We perform a deep, non-invasive review of your hardware, software, security systems, and current workflows. You need one to get a clear, objective understanding of your risks, opportunities, and where your current technology is holding you back. This assessment provides the foundation for a clear, budgeted IT roadmap, removing guesswork from your technology decisions. Our technology assessment is one component included in onboarding any client.

Professional IT support, particularly from an IT Business Manager at Community IT, directly supports your mission by providing the stable platform needed to execute your programs. For governance, we provide the reliable reporting and strategic oversight that you need to feel confident that your organization and your data are being protected and your nonprofit meets its technological fiduciary duties.

Protecting sensitive data while enabling flexible remote work is a non-negotiable requirement today. We implement solutions that secure access wherever your staff are. This includes mandatory multi-factor authentication (MFA), Single Sign On (SSO) where appropriate, and policies that govern data handling. We focus on making security seamless so staff can be productive while data remains compliant and protected. Our team will also advise on securely using AI tools and systems to ensure data is protected.

This is one of the biggest technology decisions for a nonprofit. The ideal choice depends on your organization’s specific needs, budget, and culture. Microsoft 365 often integrates well if your staff is already comfortable with desktop applications like Word and Excel, and it offers strong licensing programs for nonprofits. Google Workspace is often favored for its lighter, cloud-first focus and simpler collaboration features, and is also inexpensive for nonprofits. Our role is to help you assess your current workflow and make the most strategic choice for your team’s success.

You should budget for IT as a fixed, predictable operational expense. Our Managed IT services use an all-inclusive, fixed-fee structure, eliminating the financial risk of variable hourly bills for emergency issues. This approach allows you to plan your budget accurately and transparently, ensuring reliable IT is treated as a strategic investment.

Choosing the right hardware is challenging due to the rapid pace of change. We act as your knowledgeable purchasing advisor. Instead of simply buying the cheapest option, we use your technology roadmap to recommend reliable, secure, and cost-effective equipment that is properly sized for your staff’s actual needs and built to last. This ensures your capital expenditures are strategic investments, not just simple transactions.

Dependable support is critical to productivity. We offer clear, multiple channels for support—including phone, email, and a web portal—to ensure you can get help the way you prefer. Crucially, our system is structured to provide rapid resolution for urgent issues, as our team specializes in the specific tools and platforms nonprofits rely on. We focus on fixing the issue efficiently so you can get back to your mission.

Yes, modern nonprofits highly benefit from cloud services like Microsoft 365 for Nonprofits or Google Workspace. They offer enhanced collaboration and support for remote or hybrid staff. An MSP is critical for managing the transition, ensuring proper security protocols are in place, and optimizing your subscriptions to avoid unnecessary licensing costs. Community IT recommends moving to the cloud to realize value from decommissioning an on-premises server, strengthening cybersecurity by being in the cloud, and providing more flexible environments for remote, hybrid, or in-office work.