How to Protect Your Organization Against New Threats

Following the 2024 Nonprofit Cybersecurity Incident Report, Carolyn sat down with Matt Eshleman, our Chief Technology Officer and cybersecurity expert, and José Antonio Peña-Rosales, our Director of Support Services, to talk about what users can do to stay safe and share some cybersecurity updates for nonprofits.

When should you report something or submit a ticket? (Right away is the correct answer!)
How can you tell if an email is legit? (Consider the address but also consider the content. Be suspicious!)
What should you do if you a pop up tells you your laptop is infected? (Don’t call the number on the popup!)

Get some practical tips and helpful advice to protect yourself and your organization with these cybersecurity updates for nonprofits.

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Photograph of Matthew Eshleman, a cybersecurity expert at CommunityIT, providing insights into cybersecurity resources.

As the Chief Technology Officer at Community IT, Matthew Eshleman leads the team responsible for strategic planning, research, and implementation of the technology platforms used by nonprofit organization clients to be secure and productive. With a deep background in network infrastructure, he fundamentally understands how nonprofit tech works and interoperates both in the office and in the cloud. With extensive experience serving nonprofits, Matt also understands nonprofit culture and constraints, and has a history of implementing cost-effective and secure solutions at the enterprise level.

Matt has over 22 years of expertise in cybersecurity, IT support, team leadership, software selection and research, and client support. Matt is a frequent speaker on cybersecurity topics for nonprofits and has presented at NTEN events, the Inside NGO conference, Nonprofit Risk Management Summit and Credit Builders Alliance Symposium, LGBT MAP Finance Conference, and Tech Forward Conference. He is also the session designer and trainer for TechSoup’s Digital Security course, and our resident Cybersecurity expert

Matt holds dual degrees in Computer Science and Computer Information Systems from Eastern Mennonite University, and an MBA from the Carey School of Business at Johns Hopkins University.

He is available as a speaker on cybersecurity topics affecting nonprofits, including cyber insurance compliance, staff training, and incident response. 

Jose Antonio Peña-Rosales

José Antonio Peña-Rosales joined Community IT Innovators in 2016. As Director of Support Services, he is responsible for the daily operations of the company’s support services teams and functions: Help Desk, On-site Support, Dispatching and Escalations. He has oversight of service delivery, and leads coordination with other service teams in resolution of client’s requests, consistent customer experience, and processes. José Antonio previously served as Service Desk Manager.

Prior to coming to Community IT, José Antonio worked in telecommunications for an Internet Service Provider for 9 years, focusing in two sectors: project management in technology and retail strategic marketing. He also worked in the Inter-American Development Bank as Resource Planning Assistant for 1 year, coordinating IT provisioning of electronic devices to employees worldwide.

José Antonio was born and educated in Venezuela and speaks English and Spanish. Upon coming to this country in 2014, he attended Carlos Rosario International Public Charter School in DC. He has a B.S. in Information Systems, and holds CompTIA A+, Network+, ITIL and Microsoft Certified Solution Associate certifications. He was happy to talk about cybersecurity updates for nonprofits in this podcast.

Ready to get strategic about your IT?

Community IT has been serving nonprofits exclusively for twenty years. We offer Managed IT support services for nonprofits that want to outsource all or part of their IT support and hosted services. For a fixed monthly fee, we provide unlimited remote and on-site help desk support, proactive network management, and ongoing IT planning from a dedicated team of experts in nonprofit-focused IT. And our clients benefit from our IT Business Managers team who will work with you to plan your IT investments and technology roadmap if you don’t have an in-house IT Director.

We constantly research and evaluate new technology to ensure that you get cutting-edge solutions that are tailored to your organization, using standard industry tech tools that don’t lock you into a single vendor or consultant. And we don’t treat any aspect of nonprofit IT as if it is too complicated for you to understand. When you are worried about your email safety and spam, you shouldn’t have to worry about understanding your provider.

We think your IT vendor should be able to explain everything without jargon or lingo. If you can’t understand your IT management strategy to your own satisfaction, keep asking your questions until you find an outsourced IT provider who will partner with you for well-managed IT.

If you’re ready to gain peace of mind about your IT support, let’s talk.

Transcript coming soon