As an IT Business Manager (ITBM), Luke guides clients through complex implementation of effective technology investments and utilizing efficient IT services in direct support of their missions. He also assists with long-term planning, budgeting, and strategic goals.
The Community IT ITBM service provides an outsourced IT manager to clients at a reduced cost to hiring and having an IT manager on staff. These managers are a resource dedicated to matching technology solutions to clients’ business needs. To do this well requires an ongoing conversation with the client to continually understand their business needs, and then effective communication with client staff and leadership about the ways specific technology solutions can meet those business needs and how to budget for technology.
The ITBM makes recommendations on IT investments, training programs, maintenance, and licenses. They help the client be forward-looking, and act as a vendor-agnostic, trusted advisor with deep knowledge of the nonprofit IT software and platforms available. Because Community IT works in partnership with clients to manage long-term IT needs, the ITBM relationship with the client makes them a true asset.
Prior to working at Community IT Luke has 16 years of experience in IT in both the public and private sectors. Starting in the Help Desk and working his way up through Team Leadership positions, System Administration, and IT Project Management. He has served as a Union leader during his time with the City of Louisville and is passionate about the advocation of workers’ rights.
Luke studied Medieval Literature at Indiana University. He is a passionate reader, board game enthusiast, dog lover, and rugby player and coach. He currently lives in Bloomington Indiana with his dog Rose the Toad.
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