Saba Gebru is Director of Service Operations at Community IT. She leads the Service Delivery Team which includes Advanced Engineering, Full Time Support and the Help Desk Team. She is responsible for technical requests response and resolution, coaching and mentoring staff, managing team capacity and continual service improvement.
Saba has over two decades of experience in IT service delivery, managing and overseeing IT departments, and support and coaching staff. She brings a deep understanding of nonprofit needs to her development of the service operations team ethics and a passion for service delivery. She is particularly cognizant of the need for her teams to calmly address stressful situations, investigate and address technical problems, and quickly get IT tools back up and running smoothly.
Before Community IT, Saba worked for nine years at the Ethiopian Community Development Council and the Enterprise Development Group managing, overseeing and leading both organizations’ IT departments.
Saba has a BS in Computer Information Systems. She is a Microsoft Certified IT Professional (MCITP), and certified in Information Technology Infrastructure Library (ITIL).
Saba enjoys volunteering at local nonprofits, chasing after her boys, and hiking.
To learn more about Saba, and about working on a team at Community IT, please see our interview Community IT Voices: Saba Gebru
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