Community IT Innovators is happy to congratulate the Support Services staff members in the Help Desk and On-Site Support teams for achieving certification in Customer Service with HDI the Help Desk Institute.

We congratulate our team on their hard work.

Congratulations to our colleagues for getting the certification HDI Customer Service Representative:

  • Daeshawn Aulton
  • Daniel Pair
  • Kayla Servance
  • Rivel Koulle
  • Ian Lash

Congratulations to Nitcha Thanasit for getting certified as HDI Support Center Team Lead and thank you for working with the Help Desk team to achieve the certifications above.

Congratulations to Robin Harris for achieving the HDI Support Center Team Lead Certification.

Jose Antonio Peña-Rosales
“Congratulations to our Community IT Support Services team on this achievement!” José Antonio Peña-Rosales, Director of Support Services

For more on our remarkable Help Desk Team, listen to A Week in the Life of the Help Desk podcast.

Ready for IT support you can depend on?

We’ve found that many nonprofit organizations deal with more IT issues than they should have to. Resources are tight. Systems are unreliable, responses are too slow, and repairs are too expensive. Sometimes nonprofits don’t even realize how bad things are until something big breaks and their mission is derailed.

Our process is based on decades of exclusively serving nonprofits. Our technicians have certifications across all major platforms, and we constantly research and evaluate new solutions to ensure that you get cutting-edge solutions that are tailored to the needs of your organization.

We regularly present webinars at Community IT about nonprofit technology issues, and we work hard to keep our nonprofit technology community informed and engaged in best practices, including this IT support for nonprofits guide. And thank you again to HDI who certifies Community IT in 2024.

You might be interested in our free downloads How Do I Know If an MSP Is Right For My Organization? and our download and webinar 12 Questions Nonprofits Should Ask to Evaluate a Managed Service Provider (MSP). We created them to help our industry understand the MSP model and when it is a good fit for nonprofits.

If you have more questions about nonprofit IT, just ask.





Photograph of Johan Hammerstrom, CEO at CommunityIT. Johan is shown smiling, wearing a dark-colored shirt with a blurred background.


“I want to thank Community IT Innovators employee-owners for your hard work pursuing and achieving this level of certification with the industry-standard Help Desk Institute. That HDI Certifies Community IT is a big achievement. Our clients can rest assured the level of service and knowledge our staff provide are at the highest level, shown by this achievement.” – Johan Hammerstrom, CEO