Frank Cortez

Frank joined Community IT Innovators in September 2022.  With over 25 years of technology experience, Frank works as a trusted partner providing clients strategic support and offering the best technology solutions to fit their needs.  Frank understands the importance of building customer relationships and providing quality white glove service.

The Community IT ITBM service provides an outsourced IT manager to clients at a reduced cost to hiring and having an IT manager on staff. These managers are a resource dedicated to matching technology solutions to clients’ business needs. To do this well requires an ongoing conversation with the client to continually understand their business needs, and then effective communication with client staff and leadership about the ways specific technology solutions can meet those business needs and how to budget for technology.

The ITBM makes recommendations on IT investments, training programs, maintenance, and licenses. They help the client be forward-looking, and act as a vendor-agnostic, trusted advisor with deep knowledge of the nonprofit IT software and platforms available. Because Community IT works in partnership with clients to manage long-term IT needs, the ITBM relationship with the client makes them a true asset.

Prior to joining Community IT, Frank worked for Fortune 500 companies in various IT roles, where he gained extensive knowledge of network administration and IT Infrastructure operations.

For the last 10 years, Frank was an IT Manager for a retail company with 40+ stores in the Southeast, where he managed day to day IT operations.  During his time there, Frank implemented Microsoft Dynamics AX, RETAIL PRO and established controls and business processes ensuring ongoing network connectivity and support.

Frank lives in Miami with his family. He is the proud father of 3 beautiful daughters, of which the oldest is a UCF freshman. On his off time, he loves to spend time with his family at the beach, camping, and mostly outdoor hobbies. He also helps his local community by volunteering at Feed South Florida.